If your flight has been cancelled, you will receive full credit, which you can use towards future travel. This credit is valid for travel within 24 months of your flight cancellation date.
You will receive an email notifying you that your flight has been cancelled and outlining next steps to process your flight credit.
If you booked on aircanada.com, the Air Canada mobile app, through the Air Canada Contact Centre; or on Kayak, Google Flights or Skyscanner; you can go online for the fastest outcome:
Sign in to aircanada.com, and select ‘My Bookings’
Enter the booking reference number and passenger information
Select ‘Cancel booking’
When you confirm, if any change fee is displayed, it will be waived
Please ensure that you hold on to your ticket number, which can be found in your original booking itinerary. When you are ready to travel again, please call us at 1-800-204-0342, with your ticket number, to book your future flight. Future travel using your travel credit must be completed within 24 months from the date your flight was cancelled.
If you booked your ticket through a travel agent or online travel agency (for example Expedia or Priceline), please contact them for assistance. Tickets sold through a travel agency cannot be changed online.
If your booking is an Aeroplan flight reward, please contact Aeroplan for assistance.
For all Air Canada Vacations bookings cancelled between March 19, 2020 and April 30, 2020, please visit AirCanadaVacations.com
Terms and conditions
You must use your future flight credit for travel within 24 months of your flight cancellation date
Tickets must have been purchased directly from Air Canada, Kayak, Google Flights, Skyscanner or through your travel agent before March 31st, 2020.
Air Canada tickets can be identified by a 13-digit ticket number beginning with Air Canada’s code “014”. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with “014”) are subject to the waiver policy of the other airline.
When booking a new flight with your flight credit, any fare difference will apply if the new flight is more expensive. If the new flight is less expensive, any residual value resulting from a lower fare will be lost.
Exceptions may apply per government regulations
Please note that this information is also on the website – https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2020/covid-19.html#/cancelled-flight
Your Air Canada GSA Team.